Frequently Asked Questions
Everything you need to know about our products, shipping, and privacy.
How do I determine the correct size for my device?
Accurate sizing is crucial for comfort and safety. We provide a detailed sizing guide on each product page. We recommend measuring the diameter of the base and the desired length of the cage while in a flaccid state. If you are between sizes, we generally recommend choosing the larger ring size.
Is the packaging discreet for my privacy?
Yes, we prioritize your privacy. All orders are shipped in plain, unmarked boxes or padded mailers with no mention of the store name or contents on the exterior. The return address will list a generic fulfillment name.
What materials are used in your products?
We use high-quality, body-safe materials including medical-grade silicone, 316L surgical stainless steel, and lightweight polycarbonate. All materials are hypoallergenic and designed for long-term wear.
What is your return policy for hygiene-sensitive items?
Due to the intimate nature of our products and strict health regulations, we cannot accept returns or exchanges once the tamper-evident seal has been broken or the item has been worn. Please double-check your measurements before ordering.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days within the domestic region. All orders include a tracking number sent via email as soon as the package leaves our warehouse.
How should I clean and maintain my device?
We recommend cleaning your device daily with warm water and a mild, anti-bacterial soap. For stainless steel items, ensure they are dried thoroughly to maintain the finish. Avoid using harsh chemicals or abrasive materials.